Terms & Conditions


1.1 The terms and conditions set out herein shall apply between the Company, as defined above, and the party to whom the provisioning of services applies ("the Customer") and shall apply to the provision of any and all passenger carriage, courier or delivery services ("the Services") undertaken by the Company for the Customer during the continuance of this Agreement and any and all other terms, warranties and / or conditions implied by statute and / or common law and hereby expressly excluded to the fullest extent permitted by law.
  • Whilst we do our utmost to ensure the driver(s) are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control, every effort will be made by ‘The Company’ to ensure that the vehicle(s) arrive on time, we will not issue any discount where the vehicle is less than 2 hours late. Over 2 hours at our discretion
  • Where a vehicle has been issued with a parking fine due to the loading or unloading of goods the customer will be held responsible and this will be charged separately
  • The driver(s) will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits
  • We reserve the right to provide vendor vehicles where necessary
  • By supplying your email address you permit ‘The Company’ to contact you via email, in return we promise never to pass your email address to any third party
  • If there are any changes or variations including extra mileage other than was agreed at the time of booking, the client will be charged extra in accordance with the pricing structure
  • We reserve the right to change your vehicle at any time if necessary
  • Your vehicle will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking
  • ‘The Company’ vehicle(s) and vendor vehicles are fully insured for passenger and third party claims.
  • ‘The Company’ will keep a record of lost property, and will endeavour to return any lost goods left in a vehicle to the customer
  • ‘The Company’  its vendors and their drivers have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the driver, the vehicle or any other passenger(s)
  • ‘The Company’ maintains a strict non-smoking policy in all its vehicles
  • Nothing contained in these terms and conditions can affect the Customer’ s statutory rights
Corporate account Customers may be subject to a set limit on the total amount which may be outstanding as unpaid on such account at any one time. The company may in its discretion refuse to provide the Services in the event of this limit being exceeded. All corporate accounts are invoiced.
The customer will be issued with a security account number which must be quoted on all bookings. Notwithstanding the aforesaid, the Company does not accept any responsibility whatsoever when security account numbers are used by unauthorised personnel and / or for unauthorised purposes. 
4.1 It is a condition of this agreement that invoices shall be paid in full within 14 days of issue thereof. If any invoices remain unpaid on or after 14 days such outstanding invoices shall immediately become due and payable to avoid interruption of services.

4.2 Without prejudice to the Company's rights hereunder all monies due to the company in respect of provision of the Services which are not paid by the due date for payment shall bear interest on the balance of such monies due from time to time at the rate of 3% per month until payment is received by the Company in respect thereof.

4.3 The Customer shall not be entitled for any reason to withhold payment of monies due to the Company and in particular shall not be entitled to do so in circumstances where the Customer is in dispute with the Company and / or claims money or compensation from the Company in respect of the Services.

•Credit and Debit Card payments are subject to a 4% surcharge.
•All prices, other than corporate account or cash are inclusive of VAT charged at the current published rate.
•Credit card payment terms are strictly 48 hours prior to departure.
•Your booking may be subject to additional mileage, waiting time and car park charges.

4.4 The charges payable by the Customer for the Services shall be at the rate specified in the Company's schedule of charges as in force at time of reservation.
5.1.1 If a booking is cancelled by the Customer after the vehicle has been despatched;
·         Collections within the M25 - the hours that the vehicle has been booked out for will be charged, all other monies will be refunded with the exception of congestion charges if they apply.
·         Collections outside the M25 - the hours that the vehicle has been booked out for will be charged, all other monies will be refunded with the exception of congestion charges if they apply based on the status of the job and location of the vehicle at the time of cancellation, if the vehicle is en-route then the mileage covered up unto the point of cancellation will be charged, other unused mileage will be refunded. Account –100% of the value of the journey will be invoiced

5.1.2 If the customer does not appear at the time and place designated as the pick-up point, all monies paid will be non-refundable and / or full invoice amount will be billed.

5.1.3 If the booking is made as cash payment and the above apply an electronic invoice will be sent by email to be paid online, if this is not paid then we shall pursue this through the courts including any costs incured.

5.1.4 Complaints are handled by customer services and you should expect a response within 7 days from the date we have received your email. This allows us to fully investigate the issue. 

5.1.5 Refunds are actioned by our accounts department and these are normally issued within 10 working days of dispute resolution.
The Company does not have insurance for goods or property (of whatsoever nature) in transit (in transit for other purposes of this clause being from the time the goods or property are collected by the Company up to and including delivery thereof), and the Customer is advised to effect such insurance as the Customer deems necessary for the carriage of goods and / or property by the Company.
The Company reserves the right to alter or vary these terms and conditions at its absolute discretion upon giving reasonable notice to the Customer and without prejudice. No representations made or variations in or additions to these terms and conditions or warranty given by any person acting or purporting to act on behalf of the Company shall have any force or effect whatsoever unless confirmed in writing by an authorised representative of the Company.
8.1 The Company shall not undertake the carriage or delivery of:-

8.1.1 money or securities (whether cash, cheques, bankers drafts, bonds, share certificates or in any other form), antiques, precious metals, furs, or jewellery (in any form whatsoever) of whatever amount or value.

8.1.2 any goods or property (of whatsoever nature) of an intrinsic value of more than £150

8.1.3 any goods or property of a hazardous, dangerous, inflammable, explosive or noxious nature, or are illegal to possess under existing English Law, and / or

8.1.4 any goods or property (of whatsoever nature) which may deteriorate in transit. UNLESS the Customer has prior to the commencement of the Service in respect of such goods or property expressly notified the Company as to the nature and value of the same and a Director of the Company has expressly agreed in writing that the Company shall carry and deliver the same on such terms and conditions as the Company may reasonably require AND in the event that the Company undertakes the Service in respect of such goods or property without first having expressly agreed to do so as aforesaid, the Company shall have no liability whatsoever for loss or damage to the same however arising.

8.2 The Company shall be entitled to destroy or dispose of goods or property referred to in clauses 8.1.3 and 8.1.4 in such manner as the Company thinks fit if in the Company's opinion it is proper to do so and the Company shall account to the Customer for money it receives (if any) on such destruction or disposal in excess of the costs incurred by the Company in so disposing of or destroying the goods or property.

8.3 Without prejudice to the provisions of clause 8.1 the Company shall not in any event be liable directly or indirectly for:-

8.3.1 consequential loss (whether for loss or profit or otherwise) and / or

8.3.2 loss, damage and / or breakage to china, glass ceramics or other breakables whether arising from the acts, omissions or negligence of the Company and / or its employees and / or agents or arising otherwise howsoever.

8.4 Without prejudice to the generality of clauses 8.1 and 8.3 in particular the Company shall not be liable for any loss and / or damage arising directly or indirectly from:-

8.4.1 breakdown, accident, adverse weather conditions.

8.4.2 any act or omission on the part of the Customer.

8.4.3 any clause, act or circumstance beyond the control of the Company (including, without limitation, any strike, (official or not) lock-out or other form of industrial action or labour dispute, governmental regulations, legal restrictions, embargoes, fire, flood, Act of God, any consequence of riot, war, invasion, act of foreign enemy, hostilities (whether war be declared or not) civil war, acts of terrorism, rebellion, military or usurped power, confiscation, requisition or destruction of or damage to property by or upon the order of or in the name of any Government or public local authority).

8.4.4 inadequate or inappropriate packaging of goods, or incorrect or inadequate labelling or instructions received from the customer and / or

8.4.5 the Company being prevented or hindered from delivering the goods or property

8.5 Without prejudice to the generality and effect of the foregoing provisions of this clause 8 the liability of the Company for each delivery or courier service undertaken by the Company howsoever arising and whether direct or indirect and including but not limited to liability arising from the acts, omissions or negligence of the Company and / or its employees and / or agents or arising otherwise howsoever shall in any event be limited to the lesser of:-

8.5.1 £150 or

8.5.2 the intrinsic value of the goods or property comprised in such delivery or courier service

8.6 The provision of clauses 8.3, 8.4, 8.5 and 10.1 apply to liability for loss or damage to goods or property and do not apply to liability for death or personal injury.
9.1 The Company shall use reasonable measures to deliver the Customer and the Customer's goods or property on time, however the time for delivery shall not in any event be of the essence and the Company makes no warranty that the Customer or Customer's goods or property shall be delivered within the Customers stipulated time period (if any) and / or within any time period stated by the Company unless expressly agreed in writing by a Director of a Company.

9.2 In the event that the Company is unable (for whatever reason) to deliver the Customer or the Customer's goods or property then the Company reserves the right to charge the Customer for any and all costs and expenses incurred in doing so and / or for any costs or storage of the goods or property.

9.3 In the event that we cannot make delivery and / or collection we will not accept any charges incurred by the Customer in relation to an alternative provider or service.
10.1 Without prejudice to the foregoing provisions of this Agreement the Company shall not in any event be liable for any loss and / or damage howsoever arising including but not limited to liability arising from the acts, omissions or negligence of the Company and / or its employees and / or agents and arising otherwise howsoever unless the Customer has notified the Company (with reasonable particularity) as to the nature and extent of such loss or damage within 48 hours of the date upon which the same occurred. This must be accompanied by before and after photographic evidence.
11. LIEN
11.1 Without prejudice to the Company's rights hereunder or arising otherwise howsoever, the Company reserves the right to exercise a lien over the Customer's goods and / or property pending payment in full or outstanding invoices.
12.1 This Agreement may be terminated by either party by giving one month’ s notice in writing.

12.2 In the event of the Customer being in breach of any of the terms and / or conditions of this Agreement the Company shall have the right (without prejudice to any other rights it may have) to terminate this Agreement or suspend provision of the Services, or suspend the Customer's account facility, forthwith and without notice.
13.1 The parties hereto submit to the exclusive jurisdiction of the Courts of England and Wales.
14.1 This Agreement contains all the terms agreed by the parties regarding the subject matter hereof and supersedes any prior agreements, understandings or arrangements between them, whether oral or in writing, and no representation undertaking or promise shall be taken to have been given or be implied from anything said or written prior to this Agreement except as expressly set out in this Agreement.
15.1 Any notice to be given by any party to the other under this Agreement shall be sufficiently served if left at, or sent by prepaid registered post or recorded delivery service or telefax or telex to the party to be served at. Its address as set out in this Agreement or such other address as it may notify for such purpose and shall be deemed to have been served when so left or sent by telefax or telex or in the case of posting 24 hours after the same was posted. In proving service by post it shall only be necessary to prove that the communication was contained in an envelope which was duly posted in accordance with this clause.
16.1 No forbearance, indulgence or failure by the Company to enforce or to exercise, at any time or for any period of time, any term of or any right arising pursuant to this Agreement shall constitute, and shall not be construed as, a waiver of such term or right and shall in no way affect the Company's right later to enforce or exercise it.



"Excellent, efficient man and van service. They moved the contents of a 2 bed flat in West London to a 2 bed house in West Sussex in about 5 hours! Would definitely recommend them and will use them again if we need moving services."
Eileen Acton


"Great service, from initial email contacts for preparation to man and van arrival, and unpacking completion. Work was a steady pace, showing experience, encouragement, understanding, and thoughtfulness. The Man And Van Company made moving house less of a perceived huge task and more enjoyable than thought possible."
Cheers Sheryl Dines


"Great cheap removal service all round! Highly recommended!"
Rebecca George


"Thank you so much Peter and the young man who came with you. You worked so hard and made my move very stress free. You came early and worked so hard and managed the many dreadful stairs coming from and going to my new home. Very good friendly service."
Mona B.

"Superb service - quick, calm and efficient. Fantastic value too. A large house with several large furniture items moved in a couple of hours. This is the best moving firm I have used and will use them again in the future."
Matt Bundy